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About woody

100 years of woody

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FAQ - Frequently asked questions

In the FAQ you will find answers to frequently asked questions about woody clogs & shoes with a flexible sole.

About us


Today, his grandson Gerhard Piroutz runs a flourishing shoe factory at the same location with around 40 employees and produces shoes and clogs with flexible wooden soles.

Comfort - Each shoe has a comfortable footbed for optimal comfort. Quality craftsmanship from Austria - The unique shoes are carefully handcrafted in our manufactory. Natural materials such as willow wood and leather are the basis for comfort and well-being.

Questions about ordering and payment

A sold-out product or size cannot be ordered. However, you have the option to place a pre-order. As soon as the item is in stock, you will be informed by email.

You can choose to pay by credit card, PayPal, SOFORT transfer by Klarna or purchase on account or installment purchase by Klarna and Apple Pay.

We accept the following payment methods: Credit card
(MasterCard, Visa, American Express), Paypal, Klarna (Instant purchase,
Purchase on account and installment purchase), EPS transfer, Google Pay, Apple Pay and
Shop Pay.

Yes! As soon as we have received the order, you will automatically receive an order confirmation by e-mail. Please contact our support team if you have not received a confirmation. Please check your spam folder first.

Yes! The invoice will be sent to you by post together with the goods.

Our items are delivered within Europe, as well as to Canada, the USA and Australia. If you would also like to purchase our products in other countries, please contact us directly by email (our contact details can be found in the imprint). However, we ask for your understanding that as a small company we can only offer free shipping for customers from Austria, Germany and Switzerland. The return shipping is borne by the customer and is not free of charge.

No matter how large and extensive your order is, there are no costs for packaging and shipping to Austria, Germany and Switzerland. Deliveries within Austria are made exclusively with the Austrian Post.

Shipping to Hungary, the Czech Republic, Slovakia, Slovenia, Italy and Liechtenstein costs a flat rate of € 18. Shipping to other countries within the European Union (EU) costs a flat rate of € 20. To Canada, the USA and Shipping to Australia costs a flat rate of €31.50.

We regret that as a small business we are not able to offer free returns. The direct costs of a return are to be borne by the customer.

For orders outside the EU, you must bear the costs for customs and, if applicable, taxes or handling fees of the respective country. Please check here for your country's local regulations.

woodys-biegsame-flexible-Holzsohle

Questions about using the website

Make sure you choose the right size and color. Products that are greyed out and/or crossed out are currently not in stock and cannot be ordered.

The code can be entered in the voucher code window on the right when completing the purchase. The discounted amount is then automatically displayed and accepted. Only vouchers that are specially designated for the online shop can be redeemed. Discount codes can also only be redeemed in the online shop.

Please try to contact us again, maybe there was a technical problem.

Questions about returns

We enclose a return slip with every package. Enclose the return slip with the return to ensure smooth and quick processing. The resulting return costs are to be borne by the customer

The return of the goods and the processing can take up to 3 weeks. 

If we have accidentally refunded an incorrect amount, please contact our customer service. Please enter the relevant order number and the name under which you placed the order. This helps us to find a solution as quickly as possible.

Questions about our products

Our shoes are not cut too big or too small. We always recommend ordering your normal size. Find one to help Size Chart on our homepage.

To care for our leather, we recommend standard leather care. Under Accessories you can purchase a leather care product recommended by us. Application tips can also be found there.

The wooden sole is easy to clean with soapy water and a sponge! Learn more >

woody-Kundenservice-für-dich-da

Do you still have unanswered questions?

Please send us a message with your request.