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FAQ - Frequently asked questions

Under FAQ you will find answers to frequently asked questions about woody wooden shoes with a flexible sole.

About us

Woody has been a family business since 1922, which has required a lot of entrepreneurial courage over the decades and is now a successful and down-to-earth shoe manufactury.

Michael Piroutz starts producing wooden rakes, hay forks, scythe handles and wooden planks in Müllnern, in the municipality of Sittersdorf, and thus lays the foundation for the woody brand.

The focus is always on the material wood, which is the natural basis of woody shoes and, in addition to its numerous optical facets, stands above all for health and sustainability.

Today his grandson Gerhard Piroutz runs a flourishing shoe factory with around 40 employees at the same location and produces shoes and clogs with the flexible wooden sole.

Convenience - Every shoe has a comfortable footbed for optimal comfort.
Quality craftsmanship from Austria - In our manufactory, the unique shoes are made by careful by hand.
Natural materials such as willow wood and leather are the basis for comfort and well-being.

Questions about the operation of the website

Make sure you choose the right size and color. Products that are greyed out and / or crossed out are currently not in stock and cannot be ordered.

The code can be entered on the right in the voucher code window when completing the purchase. The discounted amount is then automatically displayed and accepted. Only vouchers that are specifically designated for the online shop can be redeemed. Discount codes can also only be redeemed in the online shop.

We always endeavor to process your inquiries within 24 hours on working days (MON - FRI). If you have not received a response within this time, please also check your spam folder.

Questions about ordering and payment

A sold out product or a sold out size cannot be ordered. However, you have the option to place a pre-order. As soon as the article is in stock, you will be informed by email.

You can choose to pay by Credit Card, PayPal, SOFORT-Überweisung by Klarna, purchase on account or hire purchase by Klarna.

In this case, please send an email to auftrag@woody.co.at or call +43 4237 3105. Our support team will be happy to take care of your concerns and make the desired change.

Yes! As soon as we have received your order, you will automatically receive an order confirmation by email. If you have not received any confirmation, please contact our support team. Please check your spam folder beforehand.

Yes! The invoice will be sent to you by post together with the goods.

Our articles are delivered within Europe, as well as to Canada, the USA and Australia. If you would like to purchase our products in other countries, please contact us directly by email (our contact details can be found in the imprint). However, we ask for your understanding that as a small company we can only offer free shipping to customers from Austria, Germany and Switzerland. The return is borne by the customer and is not free of charge.

No matter how large and extensive your order is, there are no costs for packaging and shipping to Austria, Germany and Switzerland. Delivery within Austria is made exclusively by Austrian Post.

Shipping to Hungary, the Czech Republic, Slovakia, Slovenia, Italy and Liechtenstein costs a flat rate of € 18.
To other countries within the European Union (EU) shipping costs € 20, -.
Shipping to Canada, the USA and Australia costs a flat rate of € 31.50.

We regret that as a small company we cannot offer return shipping for free. The direct costs of a return are to be borne by the customer.

For orders outside the EU you have to bear the costs for customs and, if applicable, taxes or processing fees of the respective country. Please inquire here about the local regulations of your country.

Questions about the return

We enclose a return slip with every package. Enclose the return slip with the return shipment to ensure smooth and fast processing.
The return shipping costs are borne by the customer.
woody GmbH
Müllners 21
A-9133 Sittersdorf
Austria

The return of the goods and the processing can take up to 3 weeks.

If we have accidentally refunded the wrong amount, please contact our customer service. Please enter the relevant order number and the name under which you placed the order. This helps us to find a solution as quickly as possible.

QUESTIONS ABOUT THE PRODUCTS

Our shoes are not cut too big or too small. We generally recommend ordering your normal size. You can find one to help you Size Chart on our homepage.

We recommend standard leather care to care for our leather. Under accessories you can purchase a leather care recommended by us. Application tips can also be found there.

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