The following general terms and conditions apply to all orders via our online shop.
The purchase contract is concluded with woody GmbH.
The presentation of the products in the online shop is not a legally binding offer, but a non-binding online catalog. You can initially place our products in the shopping cart without obligation and correct your entries at any time before submitting your binding order by using the information provided in the order process and use the explained proofing tools. By clicking the order button, you place a binding order for the goods in the shopping cart. Confirmation of receipt of your order will be sent by email immediately after the order has been sent.
When the contract with us is concluded depends on the payment method you have chosen:
The language available for the conclusion of the contract is German.
We save the text of the contract and send you the order data by email. You can see the contract text in our customer login.
In addition to the stated product prices, there are also shipping costs (except for the DACH region). You can find out more about the amount of shipping costs in the offers.
We only deliver by post. Unfortunately, a self collection of the product is not possible.
The following payment methods are generally available in our shop:
When you submit your order, you also provide us with your credit card details. After your legitimation as the legal cardholder, we will ask your credit card company to initiate the payment transaction immediately after the order has been placed. The payment transaction is carried out automatically by the credit card company and your card is charged.
During the ordering process you will be redirected to the website of the online provider PayPal. In order to be able to pay the invoice amount via PayPal, you must be registered there or first register, legitimize with your access data and confirm the payment instruction to us. After placing the order in the shop, we ask PayPal to initiate the payment transaction.
The payment transaction will be carried out automatically by PayPal immediately afterwards. You'll get more information during the ordering process.
Instant bank transfer:
After placing the order, you will be redirected to the website of the online payment provider Sofort GmbH (Klarna). In order to be able to pay the invoice amount via Sofort, you must have an online banking account with PIN / TAN that has been activated for participation in Sofort, identify yourself accordingly and confirm the payment order to us. You'll get more information during the ordering process. The payment transaction will be carried out immediately afterwards by Sofort and your account will be debited.
Payment on account:
After placing the order, you will be redirected to the website of the online payment provider Klarna. Klarna invoice allows you to try on, look at and touch the ordered products and ultimately only pay for what you keep. The invoice amount must be transferred to Karna within 14 days of receipt of the goods. You will receive all further details by email from the online payment provider Klarna.
Installment payment with Klarna:
After placing the order, you will be redirected to the website of the online payment provider Klarna. There you can find out more about partial payment with Klarna.
The goods remain our property until full payment.
If goods are delivered with obvious transport damage, please report such errors to the deliverer as soon as possible and contact us immediately. Failure to lodge a complaint or to contact you has no consequences whatsoever for your legal claims and their enforcement, in particular your warranty rights. However, they help us to assert our own claims against the carrier or the transport insurance.
The statutory right to liability for defects applies. Information on any applicable additional guarantees and their exact conditions can be found with the product and on special information pages in the online shop.
We are always unrestrictedly liable for claims based on damage caused by us, our legal representatives or vicarious agents
In the event of a breach of essential contractual obligations, the fulfillment of which makes the proper execution of the contract possible in the first place and on whose compliance the contractual partner may regularly rely (cardinal obligations) through slight negligence on the part of us, our legal representatives or vicarious agents, the amount of liability is foreseeable at the time the contract was concluded Damage limited, the occurrence of which can typically be expected. Otherwise claims for damages are excluded.
We have submitted to the following codes of conduct:
Trusted Shops quality criteria ((http://www.trustedshops.com/tsdocument/ TS_QUALITY_CRITERIA_de.pdf))
The European Commission provides a platform for online dispute resolution, which you can find here https://ec.europa.eu/consumers/odr/.
We are neither obliged nor willing to participate in a dispute settlement procedure before a consumer arbitration board.
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