Our return policy and right of withdrawal

Return policy: 14 days right of withdrawal

You have up to 14 days after receiving your order to decide whether the product is right for you. If it does not correspond, you can make use of your right of withdrawal and send the goods back to us.

It is important that you inform us of your decision to withdraw from this contract by means of a clear declaration (e.g. a letter sent by post, fax or email). You can use the attached Model withdrawal form but not mandatory.

Returns:

We regret that we, as a small company, cannot offer return shipping for free. The direct costs of a return are to be borne by the customer. If a shipment is returned to us carriage forward, we will invoice these costs.

Answers to frequently asked questions

Who is woody?

Founded in 1922 by Michael Piroutz, his grandson Gerhard Piroutz now runs a flourishing shoe factory at the same location with around 40 employees and produces shoes and clogs with flexible wooden footbed soles.

What makes woody so special?

Convenience - Each shoe has a pleasant footbed for optimal wearing comfort. Quality craftsmanship from Austria - The unique shoes are carefully handcrafted in our factory. Natural materials such as willow wood and leather are the basis for comfort and well-being.

Questions about ordering and payment

The product I want is no longer available, can I still order it?

As a rule, sold-out models cannot be pre-ordered.

I made a mistake when ordering, what can I do?

In this case, you are welcome to contact us by phone (+43 4237 3105) or email (woody@woody.co.at). We will cancel your incorrect order and you can order again.

What payment methods are there?

We accept the following payment methods: Credit card (MasterCard, Visa, American Express), Paypal, Klarna, EPS transfer, Google Pay, Apple Pay and Shop Pay.

Will I receive an order confirmation?

Yes! As soon as we have received your order, you will automatically receive an order confirmation by email. Please contact our support team if you have not received confirmation. Please check your spam folder beforehand.

Will I receive an invoice?

Yes! The invoice will be sent to you by post together with the goods.

Which countries do you ship to?

Our items are delivered worldwide. However, we ask for your understanding that, as a small company, we can only offer free shipping for customers from Austria, Germany and Switzerland. The return shipping is borne by the customer and is not free of charge. The
Ordered goods will be delivered to the specified delivery address as quickly as possible
sent. Shipping is carried out by Austrian Post AG.

How much are the shipping costs?

Shipping costs overview:

Austria, Germany, Switzerland
free shipping

Belgium, Denmark, Italy, Croatia, Liechtenstein, Luxembourg, Netherlands, Poland, Slovakia, Slovenia, Czech Republic, Hungary
Shipping costs 15,00 €

Albania, Bosnia/Herzegovina, Bulgaria, Estonia, Finland, France, Greece, Latvia, Lithuania, Malta, Macedonia, Moldova, Montenegro, Norway, Portugal, Romania, Sweden, Serbia, Spain, Turkey, Cyprus
Shipping costs 20,00 €

Australia, Great Britain, Ireland, Iceland, Canada, USA.
All other countries in the world also fall into this tariff.
Shipping costs 31,50 €

Do I have to pay customs import duties in non-EU countries?

YES, you may be subject to customs duties, taxes or fees when delivering to a non-EU country. However, these are collected by the responsible customs or tax authorities and not by woody®.

Questions about returns and sizes

Which size should I order?

Our shoes are not too big or too small. We generally recommend ordering your normal size. To help you, you can find a size chart on our homepage.

How do I care for the leather?

To care for our leather, we recommend a standard leather care product. You can purchase a leather care product recommended by us under Accessories. You can also find application tips there.

How do I clean my wooden shoes?

The wooden sole is easy to clean with soapy water and a sponge! (do not dry in direct heat) ... learn more

Questions about using the website

Why can't I add the product I want to the shopping cart?

Make sure you have selected the correct size and color. Products that are grayed out and/or crossed out are currently not in stock and cannot be ordered.

Where can I redeem vouchers or discount codes?

The code can be entered in the voucher code window on the right when completing the purchase. The discounted amount is then automatically displayed and applied. Only vouchers that are specifically designed for the online shop can be redeemed. Discount codes can also only be redeemed in the online shop.

My support request has not yet been answered?

Please contact our service team at woody@woody.co.at

Questions about returns

How can I return or exchange something?

We include a returns slip with every package. Enclose the return slip with the return shipment to ensure smooth and quick processing. The resulting return shipping costs must be borne by the customer. woody GmbH, Müllnern 21, A-9133 Sittersdorf, Austria. Please note: Returning the goods and processing can take up to 3 weeks.

What can I do if the refund amount is too low?

If we have accidentally refunded the wrong amount, we ask you to contact our customer service. Please include the relevant order number and the name under which you placed the order. This will help us find a solution as quickly as possible.

Questions about our products