Information on payment and shipping in the woody online shop
Payment & Shipping
We accept these payment methods:
Credit card (MasterCard, Visa, American Express), Paypal, Klarna (buy now, purchase on account and installment purchase), EPS transfer, Google Pay, Apple Pay and Shop Pay.
Our shipping methods:
Post, Deutsche Post - DHL
Free shipping in AT, DE and CH.
Return costs are to be borne by the customer.
woody FAQ
Answers to frequently asked questions
About Us
Who is woody?
Founded in 1922 by Michael Piroutz, his grandson Gerhard Piroutz now runs a flourishing shoe factory at the same location with around 40 employees and produces shoes and clogs with flexible wooden footbed soles.
What makes woody so special?
Convenience - Each shoe has a pleasant footbed for optimal wearing comfort. Quality craftsmanship from Austria - The unique shoes are carefully handcrafted in our factory. Natural materials such as willow wood and leather are the basis for comfort and well-being.
Questions about ordering and payment
The product I want is no longer available, can I still order it?
As a rule, sold-out models cannot be pre-ordered.
I made a mistake when ordering, what can I do?
In this case, you are welcome to contact us by phone (+43 4237 3105) or email (woody@woody.co.at). We will cancel your incorrect order and you can order again.
What payment methods are there?
We accept the following payment methods: Credit card (MasterCard, Visa, American Express), Paypal, Klarna, EPS transfer, Google Pay, Apple Pay and Shop Pay.
Will I receive an order confirmation?
Yes! As soon as we have received your order, you will automatically receive an order confirmation by email. Please contact our support team if you have not received confirmation. Please check your spam folder beforehand.
Will I receive an invoice?
Yes! The invoice will be sent to you by post together with the goods.
Which countries do you ship to?
Our items are delivered within Europe, as well as to Canada, the USA and Australia. If you would like to purchase our products in other countries, please contact us directly by email (you can find our contact details in the legal notice). However, we ask for your understanding that, as a small company, we can only offer free shipping for customers from Austria, Germany and Switzerland. The return shipping is borne by the customer and is not free of charge.
How much are the shipping costs?
No matter how large or extensive your order is, there are no costs for packaging and shipping to Austria, Germany and Switzerland. Delivery within Austria is only via the Austrian Post. Shipping to Hungary, the Czech Republic, Slovakia, Slovenia, Italy and Liechtenstein costs a flat rate of €18. Shipping to other countries within the European Union (EU) costs a flat rate of €20. Shipping to Canada, the USA and Australia costs a flat rate of €31.50. We regret that, as a small company, we cannot offer free returns. The direct costs of a return are to be borne by the customer.
Do I have to pay customs import duties in non-EU countries?
YES, for orders outside the EU you would have to bear the costs of customs and, if necessary, taxes or processing fees of the respective country. Please check your country's local regulations.
Questions about returns and sizes
Which size should I order?
Our shoes are not too big or too small. We generally recommend ordering your normal size. To help you, you can find a size chart on our homepage.
How do I care for the leather?
To care for our leather, we recommend a standard leather care product. You can purchase a leather care product recommended by us under Accessories. You can also find application tips there.
How do I clean my wooden shoes?
The wooden sole is easy to clean with soapy water and a sponge! (do not dry in direct heat) ... learn more
Questions about using the website
Why can't I add the product I want to the shopping cart?
Make sure you have selected the correct size and color. Products that are grayed out and/or crossed out are currently not in stock and cannot be ordered.
Where can I redeem vouchers or discount codes?
The code can be entered in the voucher code window on the right when completing the purchase. The discounted amount is then automatically displayed and applied. Only vouchers that are specifically designed for the online shop can be redeemed. Discount codes can also only be redeemed in the online shop.
My support request has not yet been answered?
Please contact our service team at woody@woody.co.at
Questions about returns
How can I return or exchange something?
We include a returns slip with every package. Enclose the return slip with the return shipment to ensure smooth and quick processing. The resulting return shipping costs must be borne by the customer. woody GmbH, Müllnern 21, A-9133 Sittersdorf, Austria. Please note: Returning the goods and processing can take up to 3 weeks.
What can I do if the refund amount is too low?
If we have accidentally refunded the wrong amount, we ask you to contact our customer service. Please include the relevant order number and the name under which you placed the order. This will help us find a solution as quickly as possible.
Questions about our products
Which size should I order?
Our shoes are not too big or too small. We generally recommend ordering your normal size. You can find a size chart on our homepage to help you.
How do I care for the leather?
To care for our leather, we recommend standard leather care. You can purchase leather care products recommended by us under Accessories. Application tips can also be found there.
How do I clean my wooden shoes?
The wooden sole is easy to clean with soapy water and a sponge!